Contact Support
We're here to help.
Email: support@goismile.com
We respond within 7 business days. Please include your account email so we can find you quickly.
Common questions
How do I reset my password?
Password reset is coming soon. In the meantime, email support@goismile.com from the email address registered on your account and we'll help you regain access.
How do I delete my account?
You can delete your account instantly from the App: Profile → Delete my account. If you no longer have the App, use our online deletion form.
How do I report a user or review?
Use the ⋮ menu on any chat or review and select Report. You can also block a user from the same menu to stop them from messaging you.
I'm a dentist. How do I get my practice listed?
Open the App, tap I'm a Dentist on the welcome screen, and complete the signup form. Our team reviews new practices and will approve yours within 1–2 business days.
My appointment was cancelled by the dentist. What now?
You can book a new appointment with the same or another dentist directly from the App. If you paid a deposit, contact the practice directly — GoiSmile does not process payments.
Why don't I see dentists near me?
Try clearing the search filters and tapping Near me. If you're outside our current coverage area, you can still search by city name.
Still need help?
Email support@goismile.com with a description of your issue and we'll get back to you.